To become a restaurant administrator what kind of education. What is included in the job responsibilities of a restaurant administrator and what kind of profession it is. What does a manager do

When guests come to a restaurant, they don't really care how the work process is organized there. For them, the main thing is that the rest goes well, fun, without conflicts and troubles. But no one imagines how much work it takes to properly set up work. Monitor the observance of cleanliness, courtesy and efficiency of waiters, conscientiousness of bartenders and much more. A special person, the administrator, is responsible and supervises all these processes. There may be several of them, this happens at the discretion of the owner of the institution. What are the duties of a restaurant administrator, we will find out in the article.

Why is this profession important?

First of all, it is worthwhile to figure out who the administrator is. This is a person who not only manages the staff, but also ensures that all processes are carried out correctly, well coordinated with each other. The restaurant may have several vacancies for this position. It all depends on the level of the institution. Restaurant manager responsibilities include:

1. Full control of staff. Starting from the time of arrival, appearance and ending with the quality of the work performed.
2. Organization of banquets and corporate parties (assistance in compiling menus, calculating portions per person, determining time periods when serving dishes, and much more).
3. The division of duties between staff. This item must be agreed with the general manager or direct supervisor of the establishment.
4. Resolution of disputes with clients, smoothing out unpleasant moments that may arise in the course of work.
5. Conducting an inventory.

Here are the main duties of the restaurant administrator, which he must perform with high quality and responsibly. After all, a lot depends on the work of this person.

Pros and cons of the profession

Many people ask: “What is interesting about the work of an administrator in a restaurant?” His duties are quite extensive, it seems that you need to control all the processes that take place inside the institution. And indeed it is. But the profession has a lot of positive aspects:

1. Decent pay.
2. The ability to look good. After all, the appearance is an integral point that the administrator should take care of.
3. High position, status.
4. Ability to manage people.
5. The prospect of an increase in job responsibilities.
6. Large social circle.
7. Meeting interesting people.
8. Diversity. There is no routine, the new day is not like the previous one.

Like any profession, this one has its drawbacks:

1. Tight work schedule. There are no weekends and holidays. As a rule, it is on these days that the largest volumes of work are.
2. Unpleasant situations often occur with guests. In any case, there will be discontent, swearing and conflicts.
3. Huge responsibility.

But if you are stress-resistant, have the right speech and beautiful appearance, this profession is for you.

Do you want to become an administrator? Get your resume right

Who is a restaurant manager? The duties and principle of work of this person are spelled out in the job description, which each institution has. To fill this vacancy, you need to carefully study the requirements put forward to the candidate, and correctly compose a resume.

Do not forget to indicate the reason why you are interested in this position. You can mention that you like and are interested in communicating with people. If there is a previous similar experience, this is undoubtedly a plus. Knowledge of foreign languages ​​is also valued, as fashionable establishments are often visited by guests from abroad.

Personnel management, assistance in organizing banquets, communication with customers - these are the main duties of a restaurant administrator. For a resume, or rather, when compiling it, it is necessary to take them into account, and only in this case the position will be yours.

What character traits do you need to have in order to succeed in the profession?

Restaurant administrator is a rather difficult profession, not every person can take this position. There are certain character traits that you need to possess in order to succeed:

1. Stress resistance.
2. Openness and sociability.
3. Ability to resolve conflict situations.
4. A responsibility.
5. Striving to be a leader.

Do not forget about the correct and competent speech and beautiful appearance.

What is not allowed in the workplace?

It is worth noting that the duties of a restaurant administrator include a huge list of tasks that he must perform. In addition, do not forget that other employees should be equal to it. There are points that the administrator should not allow:

1. Leave the workplace without the consent of the head.
2. Swear, be rude, insult staff, suppliers or visitors.
3. Look unkempt, rumpled.
4. Consume alcohol at work.

What rights does an administrator have?

The restaurant administrator has a lot of powers. First of all, in order to establish a normal process, he needs to monitor the work of the staff. Sometimes it is necessary to introduce a system of punishments and fines. But all these points need to be coordinated with the management. This also applies to difficult situations with visitors. If the client behaves inappropriately, while intoxicated, poses a danger to others, the administrator has the right to ask security to take him out of the institution.

The article described what is the responsibility of a restaurant administrator. To hold this position, you must have certain character traits. Remember: this work is quite interesting, but at the same time difficult and responsible.

What does the administrator of a catering establishment (cafe, restaurant, etc.) do?

Not in every cafe, especially when it comes to a large institution, the director is able to quickly resolve all emerging problems and issues. For these purposes, a special worker is hired - an administrator, sometimes also called a manager or manager.

The main labor tasks of the administrator are to organize and control the work of the institution. These two concepts include a huge amount of work - both with the cafe staff and with the guests of the institution, including the solution of any emerging issues, the settlement of problems and even scandals.

At the same time, the positions of a cafe administrator and a restaurant administrator, if they differ, are insignificant, because these establishments themselves usually differ only in the range of dishes and pricing policy (sometimes in interior and serving). Thus, the basic set of job responsibilities for administrators of cafes and restaurants is the same, the job description can only provide for a wider or, conversely, more limited list of job responsibilities of a particular specialist.

Job description for the administrator of a cafe / restaurant (structure, design, content)

Since the job description is an internal document of the organization, employers can independently generate this kind of documentation without restrictions on appearance and content. However, most often, when developing this kind of documentation, employers use standard forms of documents formed by the rules of personnel records management.

So, what is a typical job description for the administrator of an institution such as a cafe or restaurant? On the first page of the document, at the top right, there is space for information about the date of approval of the instruction and the official of the enterprise who approved it. It also contains information about the employees who agreed on the text of the document during its development.

1. General provisions. This part defines the basic requirements for the employee, such as:
   • education;
   • experience;
   • professional skills.

   In the same section, the procedure for hiring, dismissing and replacing an employee is established, the position of the position in the general organizational and staffing structure of the organization is indicated, and the immediate supervisor of the employee is determined.

   Don't know your rights?

2. Job rights and duties of an employee. This section is the main one in the job description, it lists everything that the employee must and can do in connection with his labor activity in this organization. The development of this section should be given special attention, since the employee, in accordance with labor legislation, has the right to carry out only those instructions and instructions that correspond to his official duties established by the employment contract and job description.
3. Employee responsibility. This section defines the list of labor violations for which punishment is possible, and lists the types of punishments. At the same time, it is important to keep in mind that the responsibility determined by the job description cannot be stricter than it is provided for by the norms of the current labor legislation.

Requirements for the administrator of a cafe / restaurant

The requirements for the education of a candidate for the position of administrator of a cafe or restaurant are usually not as high as for specialists in a different field of activity. In most cases, secondary vocational education is sufficient, and, depending on the prestige of the institution, it may be non-core. Note: there is a specialty "Organization of services in public catering", in connection with which some employers may require a diploma of graduation in this particular direction.

The leading place among the requirements for a possible cafe administrator is work experience. Each employer sets the duration of work in such a position independently, so the terms may vary depending on the level of the institution where the specialist is accepted. However, in the absence of relevant experience, the candidate can only count on the position of assistant administrator.

In addition to the above, depending on the profile of the institution, the candidate for the position may also be required to know a foreign language, computer, etc.

The main duties and rights of the administrator of a catering establishment

The list of standard job responsibilities of the administrator of a cafe or restaurant may include such labor functions as:

• organization of effective work of catering establishments;
• management of subordinate employees, including scheduling shifts, training, monitoring the workflow and compliance with the requirements of the establishment;
• control over the quality of food served;
• control over compliance with the deadlines for the sale of products, the rules of the commodity neighborhood in the storage of food and other norms and rules for working with food;
• control over the operation of machinery and equipment;
• settlement of disagreements, including between the staff and customers of the institution;
• preparation of necessary documentation and reporting;

In addition, the duties of the administrator of a public catering establishment may include:

• recruitment activities;
• conducting inventory activities;
• cashier work;
• organization of banquets.

The list is not exhaustive, because in addition to the above, each employer, when compiling a job description, may indicate some other job responsibilities of the cafe administrator.

As for the official rights of the catering administrator, their main purpose is to facilitate the performance of labor functions by the employee and increase the efficiency and productivity of labor. The following powers can be attributed to the main official rights of the cafe/restaurant administrator:

• notify the management of the shortcomings identified in the process of work and demand their elimination;
• make suggestions to improve the efficiency of its activities;
• ask the management of the institution to resolve any conflict if this cannot be done on its own;
• get acquainted with the decisions of the management in the activities of the administrator;
• have access to the information necessary for the operation of the institution (within the competence).

Responsibility of the restaurant manager

Defining the responsibility of the cafe / restaurant administrator in the job description, the management of the institution establishes a list of misconduct for which the employee can be punished.

So, the administrator of a cafe / restaurant can be held liable in the following cases:

• when causing losses to the institution through the fault of the administrator;
• the occurrence of equipment malfunctions due to the fault of the administrator;
• failure to perform their official duties;
• incorrectly informing the management about the real state of affairs in the institution;
• failure to comply with the norms and requirements of the legislation and local documents of the organization;
• non-observance of labor discipline;
• disclosure of information classified as a commercial or official secret.

As in the case of official rights and duties, the management of the institution can make its own adjustments to the list of misconduct defined in the job description. You can download a sample job description for a cafe administrator that complies with the norms and rules of current legislation for review on our website.

The job description is the main document of an employee in any position. It indicates all his main duties that he must perform at his workplace, depending on the nature of the position held and the specifics of the employer's activities.

The employer is obliged to familiarize the applicant with this document even before the employment contract is signed. After reviewing the instructions, the employee must put his signature on the last sheet. This suggests that he knows his official duties and will strictly observe them. Only with the signature of an employee can he be held disciplinary liable for failure to perform his duties.

The instruction is drawn up by specialists of the personnel and legal departments. The document must reflect all the nuances of this position. No employee should perform work beyond their duties specified in the job description.

Responsibilities of a Restaurant Manager

The administrator of a restaurant or cafe is the "face" of the institution. His job responsibilities include:

• meeting visitors of the restaurant (cafe), communicating with them and seating them at tables in accordance with their preferences;
• taking orders;
• development of plans for holding banquet events, receptions and other celebrations;
• knowledge of the daily and banquet menu;
• the ability to offer restaurant visitors a particular dish, depending on their preferences;
• full control over the work of staff in the hall of a restaurant or cafe;
• control over the service of guests by waiters;
• control over the quality of service by communication between staff and customers;
• control over interpersonal relationships. The administrator of the restaurant (cafe) must ensure that there are no conflicts between the staff of the restaurant (cafe);
• control over neat appearance hall workers;
• recruitment, testing and training of personnel;
• knowledge of the necessary documentation and its competent maintenance;
• control during the working day over the cleanliness in the hall, the serviceability of lighting;
• control over the serviceability of instruments and equipment;
• smoothing conflict situations that may arise between visitors to the institution;
• admission of employees of the hall to work;
• control over the observance by the employees of the institution of the rules and norms of safety and labor protection;
• control over the observance by waiters and other employees of sanitary and hygienic standards.

Good managers are not made overnight, and sometimes restaurant managers need guidance and practice in order to effectively run a business, manage staff, and meet the needs of patrons. Here are 10 tips for restaurant managers to improve their business:

1. Effective cost management

   Cost management is a critical aspect of successful business management. By cost we mean labor, products and waste. Keeping accurate records of losses and costs will help managers budget for the future and guarantee revenue.
   

2. Successful marketing of your concept

   Managers are responsible for promoting the brand, which should contribute to the development of the business. Learn the best marketing practices in your field and apply marketing strategies wherever possible.
   

3. Product Quality Management

   Even just opening their doors to visitors, restaurants advertise the quality of their dishes and service. Be prepared to go all the way and offer products of your own best quality, as far as possible. Continuously improve food preparation procedures, food storage standards and quality presentation.
   

4. Providing first class service

   Customer service is one of the most important goals of your restaurant. All employees in your staff who deal directly with customers need to be trained in high-quality customer service throughout their stay in the restaurant.

   It is important:
   

5. Smart time management

   Restaurant managers have a lot of responsibilities. Therefore, they need to learn how to allocate time and energy in such a way that they do not burn out at work and firmly manage the business. As you plan your day, set aside time for scheduling, controlling equipment and supplies, giving directions, getting a report, helping out, and other responsibilities.
   

6. Creating a positive working atmosphere

   You can only create a positive working environment where people feel they can trust each other and work together. Hire conscientious people, get to know them, and treat them fairly. Combining hard work with fun creates a positive atmosphere.
   

7. Team motivation

   Find out what motivates your employees. Use competitions, games, products, prizes, and other incentives to make your staff worry about the quality of their work. Motivation keeps people on their toes.
   

8. An example to follow

   You may not be aware of it, but your employees are watching everything you do and say. You are setting an example of acceptable behavior in your restaurant, so make sure it is positive.
   

9. Constant discipline

   When you have to discipline your employee, refer to the discipline rules contained in the employee handbook. Make sure your employees are familiar with the restaurant's bylaws, and be consistent and fair when dealing with inappropriate behavior.
   

10. Appropriate remuneration

    You need to determine when employees deserve to be rewarded for high achievement or consistent performance at a high level. When appropriate, praise your employees in front of their peers and consistently give credit to those who perform above established standards.

The restaurant administrator is responsible for everything that happens in the establishment and, in fact, is the manager of the restaurant. The administrator recruits and trains staff, meets and escorts visitors, manages all work processes and is responsible for the quality of the restaurant (cleanliness, courtesy, atmosphere, delicious cuisine and other aspects), and also solves all non-standard issues.

Places of work

The position of restaurant administrator is required in such establishments as:

• restaurants;
• cafes, bars, snack bars;
• sports and entertainment clubs, where there is a dining room;
• hotels and inns.

History of the profession

Despite the fact that public catering is already several thousand years old, restaurants and cafes have become ordinary establishments not so long ago. It can be considered that France was one of the first countries to make a cult and almost ritual action out of food. It was there that two or three centuries ago, the owners of establishments began to pay special attention to serving visitors. The first managers were head waiters (the owner of the hotel - translated from French). They welcomed the guests, organized their rest and decent food.

The profession of a restaurant administrator appeared already in the 20th century, when there were a huge number of restaurants, cafes, bars and canteens, and there was a need for competent managers and directors.

Responsibilities of a Restaurant Manager

Restaurant manager responsibilities include:

• meeting visitors;
• maintaining comfort and pleasant atmosphere for guests in the hall;
• personnel management (training for newcomers, scheduling work, motivating employees, monitoring the workflow);
• work with documentation, reports, inventories;
• resolution of conflict situations.

Restaurant manager responsibilities also include:

• organization and holding of banquets;
• cash management and accounting;
• execution of official orders of the head.

Restaurant manager requirements

Basic requirements for a restaurant manager:

• higher education;
• work experience of at least 1 year;
• PC knowledge (P-Keeper, MS Office, 1C).

In addition, additional requirements may apply:

• Knowledge of foreign languages;
• wine knowledge;
• experience in organizing and conducting banquets;
• experience with VIP clients.

restaurant manager resume sample

How to become an administrator (manager) of a restaurant

The profession does not require special basic education, although higher education is welcome. To become a good administrator of a cafe or restaurant, you need to gain some work experience and have organizational skills - usually all restaurant managers in the past were waiters, bartenders or cooks themselves.

restaurant manager salary

The salary of an administrator, restaurant manager almost always consists of a fixed salary of 20 - 30 thousand rubles per month and bonuses based on performance. The average salary of a restaurant administrator is 30 thousand rubles a month.